Refund Policy
Last updated: 2026-01-01
1. Digital Goods Policy
RezervSpot sells digital credits and subscription access. As a general rule, digital purchases are non-refundable once credits have been consumed.
2. Refund Eligibility
ELIGIBLE FOR REFUND:
- Duplicate charges (charged twice for the same transaction)
- Technical failure where credits were deducted but no content was generated (provide transaction ID and timestamp)
- Subscription charged after a documented cancellation request that was not processed
NOT ELIGIBLE FOR REFUND:
- Credits consumed on successful generations
- Dissatisfaction with AI-generated output quality
- Changing your mind after purchase
- Partial month subscription use
3. How to Request a Refund
Email rezervspot@gmail.com with:
- Subject line: "Refund Request — [transaction ID]"
- Your account email
- Transaction ID (from Dodo Payments receipt)
- Reason for request
We will respond within 5 business days. Approved refunds are processed within 5–10 business days via the original payment method.
4. Subscription Cancellations
Cancel anytime via Dashboard → Billing → Manage Subscription. Access continues until end of current billing period. No partial-month refunds.
5. Statutory Rights
Nothing in this policy affects your statutory rights under applicable consumer protection law.